Absurd rules/policies

The Makro system is bs honestly. The star I put is because there is no option for half a star or no star at all! They say you cant buy stuff without having a store card. So I gotta waste my time and go join another queue and wait to create a store then go pay for my stuff. They force you to have a card, needing things like my ID, in which should be optional to provide. I've never heard of such a thing where a store forces you to have a card instead of it being optional.

The Makro in woodmead Johannesburg is worse even the manger there doesnt seem to know his job. My brother buys water for work every week there and they've never asked for no card. Last week I borrowed a card from a lady that was in line with me and I paid and left. Today, a different cashier says it's not allowed but last week another cashier said it is allowed. So it's quite clear that something isnt right. Can someone please explain to me whats going on and make it make sense. I dont reommend anyone to use Makro if they wanr to try it for the 1st time.