Absurd and unrealistic requirement for signing a simple routine contract.

I was a Makro centurion today to sign a vodacom contract. I had been here about a week ago and was told that I needed a three months bank statement, a proof of resident, my current payslip and ID copy. So I gave all the required documents in today. The lady that was assisting me (Ms Mokoena) then looked at my bank statement and asked if I had received my salary for this month (January) and I answered that I have received an SMS today 25th January showing I had been paid. Then she said that that transaction is not in the bank statement I presented and therefore she would not do the contract. So I clarified that bank statements do not usually reflect transactions that are less than 3days (uncleared effects). since my January salary was paid today 25th January, it will not appear on January statement which I got from the bank same day (25th January) but I offered to got back to bank and request for a more detailed transaction history that will include items from today 25 January and then for the last three months. To my surprise the Makro lady said to me that they will not take that as well and that I must come back after three days or so after the January salary would have reflected on the bank statement.

I thought this was really absurd and unnecessarily very unfriendly since the bank statement has my last three salaries. I escalated this matter to her manager Mr John Manyisa and also he insisted that I must wait until the January salary can reflect on the bank statement and then they can only be able to do the contract. He (Mr. Manyisa) also insisted that they will not accept a transaction history together with the bank statement that would have shown the last (January 2019) pay.