Absolutely unacceptable service – order not delivered and refund ignored

I am extremely angry and disappointed with Makro’s customer service.

I placed an online order on 1 September 2026, and today, 15 September 2026, I still have not received my order. That is two weeks of waiting for an order that should have been delivered by now.

What makes this even worse is that I have already requested a refund, yet nothing has been done. I am left chasing Makro for my own money while receiving no proper resolution.

The lack of communication and urgency from Makro is completely unacceptable. I should not have to repeatedly follow up for an order that was paid for, nor should I have to beg for a refund after the company failed to deliver.

This has been an extremely frustrating and disappointing experience. Makro needs to take accountability and resolve this matter immediately by processing my refund and confirming when it has been done.

I will seriously reconsider using Makro for online purchases in the future and cannot recommend their online service based on this experience.