Absolutely terrible service from Makro Online

I purchased a patio set on an online only sale from Makro. I placed the order on the 25th of Feb. After a month I decided to start following up, because there was no feedback from Makro. After numerous phone calls to both national and Makro Cape Gate, no one could tell me what is going on. On the 19th of April I only recieved an email that the order was ready for collection. At this stage I was not able to collect so I requested delivery. They offered free delivery for the inconvenience, which was nice, but again no news till the 30th of April when they were on their way to deliver. Upon arrival I started assembling the table and at the final step of the assembly I found 4 supporting brackets missing. I also then noticed damage to one of the chairs and the corners of the table. In 3 weeks of trying to call 5 - 10 times a day both national and the Cape Gate online store, I got through to Cape Gate online department once. The National call centre only "escalated the matter", but no feedback. On one occasion the gentleman at the online call centre told me "I do not understand why you call us, you must call the store". I told him the store does not answer and he gave me a managers numbe also who only answered the phone one out of about 30 attempts with no results. On the 4th of May I again just get a random call that they are collecting the table today. They took the table back. Another week passes and I call Cape Gate to ask what their plan are. Replacement... Refund..? They said they are refunding within 4 working days. On the 13th of May I recieve a call from National asking if the table was taken back or not and what I want to do with it....?! last straw. I am disgusted with the lack of communication and quality of Makro's online service. I do not ever want to see or deal with Makro ever again. I even threw away my Makro card. Where have you ever paid for something on the 25th of Feb and on the 13th of May still have nothing? I should start claiming interest on the money that I am owed!