SW
Scott W
1 reviews | Active since Mar 2009
15 Jan 2020, 08:08
Absolutely Terrible Service.
Morning,
I placed an order with you guys on the 17 December 2019, long story short, but you courier partners as well as yourselves were not able to provide a prompt or acceptable service and therefore i cancelled the order and requested a credit.
I am still awaiting this credit to be processed and have called you 3 times getting told "no the courier partner lost the item" - please explain how this is my problem ? or how this should influence you being able to process a credit ?
This is the 3rd time i have herd of such terrible service from Makro, and the second and last time for me personally.
Please let me know should i need to refer this matter ?
Kind Regards,
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
15 Jan 2020, 12:02Good day Scott
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and the request for a refund on your online order, we kindly request that you allow us to work on the matter with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and the request for a refund on your online order, we kindly request that you allow us to work on the matter with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jan 2020, 12:02
Official
Good day Scott
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and the request for a refund on your online order, we kindly request that you allow us to work on the matter with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and the request for a refund on your online order, we kindly request that you allow us to work on the matter with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SW
Scott W's updateReviewer Update
21 Jan 2020, 14:43Absolutely useless.
"...concrete feedback within a period of 24 to 48 hours. " i received a call 48 hours later - and still there is no progress or sense of urgency / understanding.
Do you realize your job is to try and turn a negative into a positive or at least inspire some form of trust in your clientele by trying to resolve customer gripes ?
You have basically just made this into more of a negative and i am still awaiting my refund.
Therefore i will never utilize Makro ever again even if you are cheaper - pathetic service levels / online platform and no back up service of note.
"...concrete feedback within a period of 24 to 48 hours. " i received a call 48 hours later - and still there is no progress or sense of urgency / understanding.
Do you realize your job is to try and turn a negative into a positive or at least inspire some form of trust in your clientele by trying to resolve customer gripes ?
You have basically just made this into more of a negative and i am still awaiting my refund.
Therefore i will never utilize Makro ever again even if you are cheaper - pathetic service levels / online platform and no back up service of note.
SW
Scott W's update21 Jan 2020, 14:43
Reviewer Update
Absolutely useless.
"...concrete feedback within a period of 24 to 48 hours. " i received a call 48 hours later - and still there is no progress or sense of urgency / understanding.
Do you realize your job is to try and turn a negative into a positive or at least inspire some form of trust in your clientele by trying to resolve customer gripes ?
You have basically just made this into more of a negative and i am still awaiting my refund.
Therefore i will never utilize Makro ever again even if you are cheaper - pathetic service levels / online platform and no back up service of note.
"...concrete feedback within a period of 24 to 48 hours. " i received a call 48 hours later - and still there is no progress or sense of urgency / understanding.
Do you realize your job is to try and turn a negative into a positive or at least inspire some form of trust in your clientele by trying to resolve customer gripes ?
You have basically just made this into more of a negative and i am still awaiting my refund.
Therefore i will never utilize Makro ever again even if you are cheaper - pathetic service levels / online platform and no back up service of note.