TP
Tyler P
1 reviews | Active since Feb 2020
18 Jun 2025, 10:12
ABSOLUTELY TERRIBLE
I am absolutely fed up with the way I’ve been treated by both Makro and Hisense.
I bought a TV from Makro on 18 December. Two months later, it stopped working. I contacted Makro and was assisted by Hector from Head Office, who logged a call with Hisense. A technician was sent out and confirmed the TV was faulty and that I would be issued a credit note for a replacement.
Then the excuses started.
They suddenly claim the serial number is missing on the actual unit — even though it's clearly printed on the box and matches my invoice. I even sent multiple photos of all stickers on the device. Why would I remove a serial number sticker from a brand-new TV? That makes zero sense.
Since then, I’ve been calling every single week for an update. I’m always told the matter is being escalated, but not one person has called me back. Not one. It’s been months. I’m sick and tired of this pathetic runaround.
The TV is still under warranty. Instead of honoring that, Makro is treating me like I’ve done something wrong — but when I asked them to show me proof of any wrongdoing, they had nothing. Just silence. No apology. No action.
Hisense, you’re no better. Your technician promised a credit note and then disappeared into thin air. No follow-up, no communication. Just as bad.
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Replies (3)TP
Tyler P's updateReviewer Update
19 Jun 2025, 12:18Again!!!!!!!! On the phone with call center agents who have no experience or even know what they are doing. I have to explain myself over and over just to be told to be on hold for longer than the actual time we spoke. And Yet, these useless people cannot solve my issue still. At what point does Makro actually care about their customers.
Imagine buying a brand new tv it stops working 2 months of having it and then for 4 months going on 5 months you still waiting for useless suppliers like Makro and Hisense to assist.
Imagine buying a brand new tv it stops working 2 months of having it and then for 4 months going on 5 months you still waiting for useless suppliers like Makro and Hisense to assist.
TP
Tyler P's update19 Jun 2025, 12:18
Reviewer Update
Again!!!!!!!! On the phone with call center agents who have no experience or even know what they are doing. I have to explain myself over and over just to be told to be on hold for longer than the actual time we spoke. And Yet, these useless people cannot solve my issue still. At what point does Makro actually care about their customers.
Imagine buying a brand new tv it stops working 2 months of having it and then for 4 months going on 5 months you still waiting for useless suppliers like Makro and Hisense to assist.
Imagine buying a brand new tv it stops working 2 months of having it and then for 4 months going on 5 months you still waiting for useless suppliers like Makro and Hisense to assist.
TP
Tyler P's updateReviewer Update
01 Jul 2025, 12:06Hi Makro,
So after being told that they are investigating the TV with the store, i have yet to have a solution to my problem.
I bought the TV from Makro Woodmead, i have a photo of me in store buying the TV. I have the invoice with a serial number and i have the original box with the serial number on. My device has every other sticker on it but the serial number on the tv. Why would i remove a sticker that is not in my view? I have sent an email to Makro with all the stickers on the device, why would i have every sticker but not the serial number sticker ? I just spoke to a consultant now and they telling me they cannot help me because the device doesn't have a serial number on it but the serial number is on the invoice and on the original box of the TV. How can you not help a customer who bought the device brand new from your store, and they devise is still under warranty but yet nobody can assist me.
The most useless and unprofessional service i have ever received. I highly encourage that nobody buys any device from any Makro, as even people in head office cannot assist you when you have a problem and the issue isnt even yours.
The fact that you cannot even accept responsibility or offer to repair the TV for a customer who literally bought a defective device from one of your stores. So i am in a lose of R12k for a tv a literally bought that stopped working within 2 months of having it.
Your service is utterly disguesting!!!!!!!!!!! THE WORST. Would much rather shop at Game because they will assist when something like this happens.
So after being told that they are investigating the TV with the store, i have yet to have a solution to my problem.
I bought the TV from Makro Woodmead, i have a photo of me in store buying the TV. I have the invoice with a serial number and i have the original box with the serial number on. My device has every other sticker on it but the serial number on the tv. Why would i remove a sticker that is not in my view? I have sent an email to Makro with all the stickers on the device, why would i have every sticker but not the serial number sticker ? I just spoke to a consultant now and they telling me they cannot help me because the device doesn't have a serial number on it but the serial number is on the invoice and on the original box of the TV. How can you not help a customer who bought the device brand new from your store, and they devise is still under warranty but yet nobody can assist me.
The most useless and unprofessional service i have ever received. I highly encourage that nobody buys any device from any Makro, as even people in head office cannot assist you when you have a problem and the issue isnt even yours.
The fact that you cannot even accept responsibility or offer to repair the TV for a customer who literally bought a defective device from one of your stores. So i am in a lose of R12k for a tv a literally bought that stopped working within 2 months of having it.
Your service is utterly disguesting!!!!!!!!!!! THE WORST. Would much rather shop at Game because they will assist when something like this happens.
TP
Tyler P's update01 Jul 2025, 12:06
Reviewer Update
Hi Makro,
So after being told that they are investigating the TV with the store, i have yet to have a solution to my problem.
I bought the TV from Makro Woodmead, i have a photo of me in store buying the TV. I have the invoice with a serial number and i have the original box with the serial number on. My device has every other sticker on it but the serial number on the tv. Why would i remove a sticker that is not in my view? I have sent an email to Makro with all the stickers on the device, why would i have every sticker but not the serial number sticker ? I just spoke to a consultant now and they telling me they cannot help me because the device doesn't have a serial number on it but the serial number is on the invoice and on the original box of the TV. How can you not help a customer who bought the device brand new from your store, and they devise is still under warranty but yet nobody can assist me.
The most useless and unprofessional service i have ever received. I highly encourage that nobody buys any device from any Makro, as even people in head office cannot assist you when you have a problem and the issue isnt even yours.
The fact that you cannot even accept responsibility or offer to repair the TV for a customer who literally bought a defective device from one of your stores. So i am in a lose of R12k for a tv a literally bought that stopped working within 2 months of having it.
Your service is utterly disguesting!!!!!!!!!!! THE WORST. Would much rather shop at Game because they will assist when something like this happens.
So after being told that they are investigating the TV with the store, i have yet to have a solution to my problem.
I bought the TV from Makro Woodmead, i have a photo of me in store buying the TV. I have the invoice with a serial number and i have the original box with the serial number on. My device has every other sticker on it but the serial number on the tv. Why would i remove a sticker that is not in my view? I have sent an email to Makro with all the stickers on the device, why would i have every sticker but not the serial number sticker ? I just spoke to a consultant now and they telling me they cannot help me because the device doesn't have a serial number on it but the serial number is on the invoice and on the original box of the TV. How can you not help a customer who bought the device brand new from your store, and they devise is still under warranty but yet nobody can assist me.
The most useless and unprofessional service i have ever received. I highly encourage that nobody buys any device from any Makro, as even people in head office cannot assist you when you have a problem and the issue isnt even yours.
The fact that you cannot even accept responsibility or offer to repair the TV for a customer who literally bought a defective device from one of your stores. So i am in a lose of R12k for a tv a literally bought that stopped working within 2 months of having it.
Your service is utterly disguesting!!!!!!!!!!! THE WORST. Would much rather shop at Game because they will assist when something like this happens.
TP
Tyler P's updateReviewer Update
01 Jul 2025, 14:39Hi Makro,
You are not escalating nothing, i have spoken to your customer care staff today and they have told me in their own words i need to get assistance from the Ombuds because Makro cannot assist me. Those were the words of the Makro Agent i spoke too.
So take your lies and terrible service and go lie to other customers and treat them the same way that i got treated to be made out that we as the customers are wrong.
Useless!!!!!!!!!!!
You are not escalating nothing, i have spoken to your customer care staff today and they have told me in their own words i need to get assistance from the Ombuds because Makro cannot assist me. Those were the words of the Makro Agent i spoke too.
So take your lies and terrible service and go lie to other customers and treat them the same way that i got treated to be made out that we as the customers are wrong.
Useless!!!!!!!!!!!
TP
Tyler P's update01 Jul 2025, 14:39
Reviewer Update
Hi Makro,
You are not escalating nothing, i have spoken to your customer care staff today and they have told me in their own words i need to get assistance from the Ombuds because Makro cannot assist me. Those were the words of the Makro Agent i spoke too.
So take your lies and terrible service and go lie to other customers and treat them the same way that i got treated to be made out that we as the customers are wrong.
Useless!!!!!!!!!!!
You are not escalating nothing, i have spoken to your customer care staff today and they have told me in their own words i need to get assistance from the Ombuds because Makro cannot assist me. Those were the words of the Makro Agent i spoke too.
So take your lies and terrible service and go lie to other customers and treat them the same way that i got treated to be made out that we as the customers are wrong.
Useless!!!!!!!!!!!