Absolutely shocking service from Makro.

I placed an online order and when the invoice arrived, my phone number was incorrect. What should have been a simple correction turned into a nightmare. I tried everything — emails, countless calls to customer service, and even their completely useless WhatsApp chat — and not a single person could fix my phone number.

Because Makro failed to do something as basic as updating my contact details, the courier hasn’t been able to reach me, and I still haven’t received my order. To make matters worse, their *********** call centre refuses to cancel the order, despite the issue being entirely on their side.

I’ve repeatedly asked for the matter to be escalated, and yet nothing has been resolved. This is unacceptable and incredibly frustrating. For reference, the order is 1VKBQ.

Makro, do better.