Absolutely shocking service

I must say my service experience with Makro/Hisense has been absolutely shocking.... In this economic crisis era, I throw food away almost daily because I bought a fridge (July 2018) that didn't even last me 2 years...By the way, this is the 2nd time with the same problem Some guy called me on the 27th Nov if a am not mistaken. He said he's a Technician from Hisense and he was going to come later when he was done with Diepsloot. I gave him directions and confirmed my addressed but asked if he can call me so that i organise someone to be home. He only called when he was at my door and said there's only kids at home. I then instructed my son to open for him. That was it, no follow up call to give me feedback, no job card with feedback but i still have a fridge that not working......