Absolutely shocking online experience with Makro

Absolutely shocked by Makro online service and the way the handle online orders, firstly you guys need to understand when a consumer pays for a product you as a business needs to deliver on what you advertise online and not say the supplier is out of stock!!!!! If it's out of stock your website needs to state this to avoid the hastle customers face after this situation.

I placed an order on the makro website for 2 x samsung chargers on the 9th November and made full payment and on the 14th I received an email from an agent advising they are out of stock and need to cancel the order for refund and I will be notified when the refund will be processed.

I have then sent 3 emails and have not got a response yet, I urgently require someone to get in touch with me to resolve the matter as I require the money to purchase the items which is urgently needed.

The online customer experience really needs attention if makro wants happy customers instead of dissatisfied ones.

Brandon Govender