Absolutely POOR service

In January I gave in my business faulty printer which was only 4 months old. After 3 weeks they phoned me rhe printer is ready for collection. I went to Makro to fetch the printer. After waiting a hour and a half they told me they sold the printer to a customer!!!! They will phone her to return the printer. After another 20 min they said the customer will return the printer the next morning. The next morning at 9am they phoned me the found the printer and will deliver it at my house...I was a bit confused because what about the women that bought the printer!!! When I received the printer ot was not mine!! when I returned it to Makro it was still in the original packaging and with all the cables and CD. Now they returned it just in the box no packaging just like that in a big box. I phoned them and asked where is the CD and cables...they didnt know!!! They phoned me the next morning that they found it and delivered it once again...it was not mine. I received so many cables and instruction CD which I never gave them!! I know it is not my printer. probably a second hand printer from someone else. I have not check if it worked yet but I am sure it is not gonna work. So what to do now??