Absolutely Poor Management Service

I went into the Makro Store in Springfield Park on the 10th January 2017. I was interested in purchasing the Trojan Glide Cycle 220. When I reached the department the item price was incorrectly marked. The salesman offered the item on display to me at the price it was marked for even though there was a parts missing. The salesman was quite rude so I asked for the department manager, Bongani. I waited for 1 hour for him to arrive. I then approached the desk at the entrance and asked for the store manager. Bongani then appeared within 2 minutes.

He told me that there is no stock of the item. He took my business card and said that he would get stock of the item on Friday latest Monday and he would call me. He also agreed to give me a brand new boxed item at the price that it was marked for. I did request something in writing but he insisted that the store doesn’t offer that service. I did call the store on Monday and I was advised that the supplier on opened that day and there was no stock available and that they were unaware of when they would receive stock.

I went into the store today to find out that 3 units did arrive on Monday and they were all sold. For the magnitude and reputation of the business I did not expect such pathetic service from Bongani. He definitely is an extremely poor reflection of the brand. He has not called me to date and when I requested to see him today he did not show up again. I could not wait another whole hour so I am sending through this complaint. Can you kindly assist in rectifying the situation.