Absolutely pathetic service – never shopping Makro Online again

I placed an online order and my order was routed to a Makro store that is nowhere near my place of residence. To make matters worse, I’ve now received a cancellation notification because the store is “out of stock.”

No phone call. No explanation. No attempt to assist. Just a cold, automated SMS and email confirming a refund.

This is completely unacceptable.

My understanding of how a reputable retailer operates is simple: If a store is out of stock, you source the item from another store or order it from your distribution centre, then contact the customer to explain the situation. Delays are understandable — silence and incompetence are not.

None of this was done.

This is shockingly poor service from what is supposed to be a highly regarded retail chain. Makro Online clearly treats customers as order numbers, not people. There is zero ownership, zero communication, and zero customer care.

Don’t shop Makro Online. If something goes wrong, you won’t get help — you’ll just get an automated refund and be left to figure it out yourself.

Extremely disappointed.