Absolutely pathetic service and empty pormises

So I have purchased various items online from Makro on Black Friday, which was on the 29th of November 2019. One would think that one would receive these items within a reasonable time, as stated by Makro themselves, 7-10 working days. That would be in time for Christmas, one would imagine. In fact, there's is more than enough time. One would think. But guess what? Not only was it not in time for Christmas, but I STILL HAVE NOT RECEIVED A THING!!! And it is the 4th of January 2020!!!! How on earth can this happen? I have contacted them, and I keep on getting empty promises one after the other. Every single time I get let down and get disappointed again and again. Come on, can your service be so bad????