Absolutely NO After Sales Service at Makro

Makro – Absolutely No No after Sales Service As a retired person who purchase a mountain bike to try and keep fit, was received with a faulty steering system and is too dangers to use, is standing in the garage. After 3-4 weeks having phoned the customer service number which is not answered and many email. Received an email promise to sort out the problem, then after an email to the same address marked Att. CEO I received a call stating that an instruction instructing the department to fetch the product and I would hear from the accounts dept. re a refund. After another long wait I placed my story on “Hello Peter” received a prompt reply apologising for the problem and saying it would be sorted out, latter a response asking if it had been collected. Needless to say still nothing Can any body inform me if this complaint can be passed onto the Consumer Council or is there a Consumer Ombudsman?