Absolutely frustrated

I made orders on the 29th of November 2024(MAK***) and 3rd of December(MAK***)

Order MAK*** majority of my groceries has not been delivered as yet, I have called ample times to follow up and every time the consultant tells me they will follow up with the store and get back to me to give me feedback but still today no feedback and I end up calling again and same story. I'm sure you can imagine my frustration

Order MAK*** I ordered a TV it's was delivered on the 6th of Dec. When I tried to set up the TV it was faulty and even when the TV was delivered it was clear that the box had been tempered with. I called again and the consultant over the phone explained that I need to log a return on the app. I did as instructed and received an email that the TV would be collected on the 10th of December. Still to this day no collection. I have also called multiple times to follow up on this issue and everytime same story consultant promises to follow up and get back to me. I am honestly defeated. I do not know what more I can do than to take matters further.