Absolutely Dreadful Experience

The Makro Online service deserve to be shut down. DO NOT USE IT.

There was a missing item in my delivery, when I asked their customer service, they advised me to log a return and in the comment indicate there was a missing item. But since it has to be filed under return (they don't have a process for missing delivery), they sent a courier to pick up the item I never received to begin with. I've had to repeat this process with them 4 times over 2 months and not once it was handled properly.

I've been stuck in this loop of emails and phone calls and seeing a courier over and over again, then back to getting the same runaround from a new support agent every time. How can it be this difficult to sort out a simple issue like this? Either ship it again or just refund the money... Instead Makro just keeps repeating the dysfunctional loop of: unable to pick up a non-existent item - reject the refund - log a return again - sending a courier over, and over, and over again.

Why are you like this, Makro?