Absolutely Disgusting Customer Service

Absolutely disgusting service received at your Strubens Valley store. We went to your store yesterday 28/10/2018 to buy 2 Sun Loungers. When we got to your Outdoor department there was only 1 staff member in your department who was busy with a customer but absolutely did not acknowledge us while we stood there for over 20 minutes waiting patiently. Eventually we asked another staff member to help us who passed on to someone else, who then passed us on to someone else till eventually (after we were passed around like a game) we got someone who would be able to assist, NOT WILLINGLY though even though he is in the customer service industry! He very reluctantly said he would go fetch us 2 chairs but we never saw him again (I really hope he is alright and got home safely).... We then got another person who eventually managed to find chairs but when we asked him about the tables that are included in your promotion he said no they out of stock without even checking stock (I mean how did he just know that??? He must be an absolute blessing at stock take although when we went online it said that you had stock so maybe do second counts in his counting section ). When asked about collection about the tables at a later date he said no management would not allow that. I must rather come back and buy them at a later date!!!! Are you joking!!!! I have already wasted over an hour to come back at a later date???????? When i asked him to call a manager he then looked for a phone for 5 minutes and then said he was coming back with a manager. We waited for another 20 minutes not seeing another person in that department or a manager and so we gave up and left your store! If this is how you guys are gearing up for peak season I feel sorry for your customer care department! Absolutely disgusting service and shocking treatment to someone who was ready to part with his hard earned money! I have over 10 years in the retail game and would absolutely cringe if I was in your shoes! Not good enough!