Absolutely Disgusted: Unresolved Moët Refund and Complete Lack of Customer Service

I am absolutely appalled by the shocking level of incompetence and negligence I have experienced with your company. I was refunded for one bottle of Moët, but the other five bottles have disappeared without a single explanation. This is nothing short of a complete farce.

I’ve reached out repeatedly, but it’s clear that Makro couldn’t care less about resolving this issue. No one seems willing or able to help, and from the looks of it, no one even cares. I’ve read countless reviews where your company has ignored legitimate customer grievances, and I am now part of that disappointing statistic.

If you value your customers at all, you will take immediate action to fix this mess, but I have zero faith that anything will be done. In fact, I don’t even expect a response because it seems Makro is too busy ignoring the very people who keep your business afloat.

I strongly advise anyone thinking of dealing with your company to think twice—and then a third time—before making any purchases. You’ve lost my trust, and based on what I’m seeing, you’re not even trying to fix it.

Disgusted,