Absolutely disappointed

On the 29th of November 2019 I made an online purchase, fully paid including delivery. I understood the 7 to 10 working day delivery period. On the 13th of december 2019 I called the call centre as the tracking option showed "order packed" since the 8th of December 2019. Today marks 9 days since that status. What surprises me the most is that a gentleman from Strubens Valley branch had called me on the 10th of December 2019 to arrange for delivery on the 11th of December 2019 (my house is 2km away). Arrangements were made with neighbours to allow access to the delivery company on the 11th as delivery was to have taken place. Delivery NEVER took place which was quite an embarrassment since the neighbor stayed home just for that purpose.i called the call centre again today (after numerous emails were sent) only to be told that my order was ready for COLLECTION. I was flabbergasted as delivery was paid for!!! I apologised to the consultant for being rude but the service from the logistics portion is pathetic. I requested a call back but this again did not happen. I advised that I require the patio furniture before friday the 20th as I have people from overseas coming over but again, there was no sense of urgency. I am absolutely absolutely disappointed.