Absolutely Appalling Service – Avoid Makro Online at All Costs

I placed an order for bar stools from Makro Online for my *brand new kitchen*. The website clearly stated *“IN STOCK”* when I placed the order, which gave me full confidence that delivery would be timely. Against my husband's advice—who has had multiple bad experiences with Makro—I went ahead with the purchase. What a mistake.

For two weeks, the order status hasn't changed: *“Order placed, delivery 20 May 2025.”* Today is well past that date, and I have received absolutely *nothing*. No updates. No apologies. No delivery.

In the last *48 hours alone*, I have called the Makro call centre *seven times* and sent *four separate emails*. Every single call ends the same way: endless holding, being passed from one agent to the next, dropped calls, empty promises of call-backs that *never happen*, and a complete lack of accountability. One agent even had the audacity to suggest I simply “wait.”

I am *angry, disappointed, and deeply frustrated*. I don’t enjoy feeling this way, but this experience has brought out the worst in me. I placed an order in good faith. You took my money. You offered no service in return.

Makro Online is the *poster child of poor customer service*. I now understand exactly why the company is struggling. If this is how you treat paying customers, it's no wonder you're losing them.

To anyone considering placing an order with Makro Online: **don’t**. It’s not worth the stress, the wasted time, or the utter rage. Shop elsewhere—anywhere else—because Makro clearly does *not* value its customers.