Absolute Nightmare with MMotors SA Through Makro Marketplace

Absolutely shocking experience with MMotors SA through Makro Marketplace regarding the MMotors SA 0521 A++ 100mm Wall Fans.

On 14 April, we ordered two extractor fans because their measurements and fittings perfectly suited our very specific installation requirements. One arrived working, while the second unit was defective and had to be returned. Makro then took an excessively long time to process the refund.

On the SAME DAY the return was logged, we reordered the exact same fan. What followed was over 3 weeks of delays, approximately 10 phone calls, countless emails, social media posts, and endless chasing before the replacement was finally delivered on 6 May.

We then had to call our electrician out AGAIN, entirely at our own expense, to install the replacement unit. The fan intermittently worked before completely failing shortly afterwards.

So now: • We have received defective products TWICE. • We have paid electrician costs TWICE. • We have spent weeks chasing customer service. • And we STILL do not have functioning extractor fans.

At this stage, this is completely unacceptable. MMotors SA should be arranging, at their own expense:

* Collection of BOTH extractor fans, * A qualified technician/electrician to attend onsite, * And installation of two fully functioning replacement units with the exact same measurements and fittings.

The service from both MMotors SA and Makro Marketplace has been absolutely pathetic from start to finish. No customer should have to endure this level of incompetence, delays, defective products, and repeated installation costs simply to receive working extractor fans.

Avoid at all costs.