Absolute disgusting service from Makro

I placed an online order on the 1st of November 2021 for a mega master gas braai to the value of R3,899.00. Although at the time there were various other stores having similar specials running, I decided to order from Makro as I've been a customer of their for many years and never had an issue with their online services. Today is the 22nd of November and still, no delivery has taken place. I contacted the call centre on Wednesday 17 November 2021 to query the delivery and was assured the unit will be delivered by Friday 19 November 2021. They mentioned the supplier was out of stock but have procured my order to be finalized. Till now my unit has not been delivered, I've contacted your call centre and received constant run around from pillar to post and now receive a call that the supplier is out of stock and I will not receive my unit until more stock is received. This is ridiculous!!!!! Makro honestly does not know how to deal with customers, I mean I order something of large value but must wait months to receive because they oversell their products??????????? The right way of dealing with your customer would be for MAKRO TO CONTACT ME and discuss the issue, not wait FOR ME TO CONTACT YOU!!!!!!!!!! I have now spoken to a supervisor by the name of Dirk Van Der Merwe, who advised he will contact the supplier and provide me feedback, but I'm at the stage of never wanting to buy anything from MAKRO again and will be contacting Mass Stores Head Office and the consumer's complaints board.