LG
Lance G

1 reviews | Active since Jun 2018

28 Aug 2020, 16:29

Absolute disgrace

Makro in Edenvale is a disgrace. Clearly there is no management. Ready to purchase multiple products for my new home I went to the electronics department to purchase the new Samsung QLED tv-not a single salesman assisted. Ok so went to look for a fridge-there I found 2 “characters” with pants nearly at their ankles, the one staff member literally picking his nose while they laughed at their colleague trying to figure out a vacuum cleaner-still didn’t feel it necessary to ask if I needed assistance. I went to customer care to speak to a manager-I found something else. After raising my voice asking for a a manger I got an abrasive “what do you want” from a middle aged woman behind me. I responded again I want to see a manager-again she said “what do you want a manager for”. Trying my best to be polite lasted all of 10 seconds when I said I want to speak to a manger to tell him/her how useless his staff are. Due to my attitude this apparent manager refused to speak to me without an apology. Anyway the staff at Makro are clearly paid very high wagers because they don’t care about selling their products and the don’t care about customers either. So I walked out and went next door and spent my R25000.00 at Hirsh’s. I’ll be writing them a review but it will be different. So Makro you obviously didn’t need me as a customer and you obviously don’t care what your staff do, what they look like or how they treat customers. Thank you for just giving me a reason not to spend my money in your establishment

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Replies (1)
Makro
Makro's reply29 Aug 2020, 09:22
Official
Good day Lance,

Thank you for your review on our Hellopeter platform, we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally, with relevant departmental managers in our Makro Germiston Store. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 working hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team