Hellopeter
Share Your Experience
PJ
Pierre J

1 reviews | Active since Mar 2022

30 Mar 2022, 15:29

ABSOLUTE APALLING, DISGUSTING SERVICE

I have a Makro credit card, which I do not use often, as Makro Cape Gate, is 340km from Laingsburg. The card kept declining, when I tried to use it, this past Monday. I never was in default payments on my account with Makro or any account for that matter. I can not even use the Makro app, all the balances show as R 0. (nil balance). When I contacted the so called 'customer servises' line, nobody was able to tell me why my crard was cancelled, and why no effort was made in this regard. To date no reply or a telephone call on my email that was sent to Makro scustomer services, except the automated response.

0
Replies (3)
Makro
Makro's reply30 Mar 2022, 16:13
Official
Good day Pierre,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact RCS management directly for urgent assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please note that feedback will be provided.

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Kind Regards,
Makro Hellopeter Team

Best regards,

PJ
Pierre J's update01 Apr 2022, 05:24
Reviewer Update
Still no feedback, what soever. IYou do not take your customers seriously, do you?
PJ
Pierre J's update04 Apr 2022, 10:45
Reviewer Update
Makro you are full of empty promises. I am still waiting for somebody to contact me. I will never do business with you again, that both personal and business wise. I found another supplier to buy stock from, and they know what is the meaning of customer service.
Keep you card and stuff it.