ABSOLUTE ****!!!!!!!!

i ordered a 2 pack lava lamp. only received one. when i tried to contact the customer care line i spoke to a Sipho (surname withheld) when explaining the situation he agreed that the item purchased was a 2 pack. he then proceeds to tell me to log a return. I DO NOT WANT TO LOG A RETURN, I WANT THE SECOND LAVA LAMP. this was suppose to be a christmas gift and its not enough time to log a return and then still repurchase the item for the correct delivery to happen. when i asked to speak to either a supervisor or a manager to confirm that this is the only way to get this issue resolved. i was put on hold and then told that there is NO one above him in the entire call centre. i need my second lava lamp. dont tell me ******* about 3rd party sellers when Makro is the one that took my money! i bought this item on Makros website! take ownership and stop pushing me from pillar to post