OM
Oliver M

1 reviews | Active since Jul 2016

15 Sept 2019, 13:48

Above and beyond.

Today fornthe first time in a long time i have receive beyond excellence service. I arrived about 12:30 at makro polokwane to collecr my macro card. The person who assited me was doimg great so i finished with her round about 13:05 i went to see if they have the dishwasher on special the 2 ladys who tried to assist me wasnt that helpfull and told me the stock is finished. I weny back to credit station to collect my card and i spoke to willy khalo one of the managers to see if he can assist me and thats what he did above and beyond my expetations. Hr phoned and saw tgere was three in stock but could not find a forklive driver i told him i would not mind taking the one on floor because of the promoyion ending tommorow he wrapped it nice and tight with that leadership in makro i must say impressed. For the 2 apllaiance ladys good luck maybe next time and learn from your manager mr willy khalo i respect you good sir.

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Replies (1)
Makro
Makro's reply15 Sept 2019, 14:12
Official
Good day Oliver,

Thank you for your feedback. 

We really appreciate what you have to share, we're really glad to hear that you received excellent service from Willy and will ensure that he gets the recognition he deserves. It's always within our best interest to always give you good customer service at all times. 

If there is anything else that we can help you with, please let us know.
Kind Regards 
Makro Hellopeter Team