A Struggle to Get a Breakdown of Invoices

I noticed that there was a possible error on our Makro RCS account and in turn went into the Makro store. The returns clerk and the floor manager at the time agreed that something did not make sense on the statement.<br> We were informed that they would contact us on Monday as their head office was closed on the Saturday and nobody could assist us at the time and the matter had to be investigated.<br> We waited and were not contacted, I then proceeded to contact Makro myself. I was then referred by the floor manager that we had previously spoken to, to the marketing manager. Marcelle Pretorius assisted us greatly however informed us that this is now an RCS matter. He tried repeatedly to contact RCS for the invoices from the first purchase at Makro right up until the last.<br> He then informed me that maybe it is better we contact them ourselves, which I done. They sent the statement of account (Balances) but not the invoices of first purchase until last.<br> We are now informed that we need to go back into the store in order for them to assist us. We have no clue as to what is going on and as far as I am concerned I have been patient enough (2 Months)<br> Makro is violating their TCF OBLIGATIONS<br>