1 reviews | Active since Feb 2015
A R75 voucher might get you off the hook
I bought a hisense fridge at makro on one of their promotions in August. In December it broke. I went into complain but they couldn't send me a technician as hisense was closed and so the story goes. However they assured me that they logged a call. After calmly trying to explain to the dept manager that this is completely unacceptable as I needed a fridge over Dec month. Now the following is where my respect for makro has descended from my No1 preferred shopping outlet to an all time low:<br> This manager told me that I can bring in the fridge and get store credit as my current fridge was end of the line. I then should pay in more money and get a bigger or better fridge. Really??? Is this some new sales tactic??? And the cherry on the cake I had to make a decision quickly as the prices of fridges were going up LOL!!!<br> Now i did what i'm sure what any customer would do. I called the manager Fanie. he offered me a R75 voucher valid if i spend R600 or more at makro LOL!!!<br> 1 month later i am STILL waiting for this fridge to be repaired as its STILL under warranty. Still spending petrol daily to get my perishables items with no place to store it.<br> Regards
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
