TR
Tobie R

1 reviews | Active since Feb 2015

02 Feb 2015, 22:17

A R75 voucher might get you off the hook

I bought a hisense fridge at makro on one of their promotions in August. In December it broke. I went into complain but they couldn't send me a technician as hisense was closed and so the story goes. However they assured me that they logged a call. After calmly trying to explain to the dept manager that this is completely unacceptable as I needed a fridge over Dec month. Now the following is where my respect for makro has descended from my No1 preferred shopping outlet to an all time low:<br> This manager told me that I can bring in the fridge and get store credit as my current fridge was end of the line. I then should pay in more money and get a bigger or better fridge. Really??? Is this some new sales tactic??? And the cherry on the cake I had to make a decision quickly as the prices of fridges were going up LOL!!!<br> Now i did what i'm sure what any customer would do. I called the manager Fanie. he offered me a R75 voucher valid if i spend R600 or more at makro LOL!!!<br> 1 month later i am STILL waiting for this fridge to be repaired as its STILL under warranty. Still spending petrol daily to get my perishables items with no place to store it.<br> Regards

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Replies (1)
Makro
Makro's reply03 Feb 2015, 09:04
Official
Hello Tobienico,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare