A Poor Service Delivery

What a shocking experience thus far: I had purchased an item on-line 23rd November 2017...after a number of follow ups calls made by myself to the call centre, the online support centre, the manager (PA) of the store itself - after waiting a period of 16 days for delivery, I was advised there is no stock of my item i purchased and paid for - but an offer on a different size is available (from the 27" bicycle to now a 26" mountain bike). I had accepted as it was an expected gift.. when this arrived, the complete back sprocket cogs were broken and stripped. They collected the bike again...in return for a refund forte full amount.....Not a word since not even a refund as promised. All credit to Andre at the particular store who's assistance will not go unnoticed - but as you are only one of a few doing your job well...I am left speechless and p'd by the overall service of Makro. An event of presenting a bicycle to someone as a gift gone ****-up. After a number of calls made today to your online-support centre and head office CPT...I have been thrown off the call each time after listening to your voice messages for ............a long time: that's it. ..settle my refund asap. Order - MAK 704 183 .

Don't apologize- too late.....never again will I attempt this process of online shopping...