A NO FOR ME FOR MAKRO ONLINE STORE

Good day. I bought a fridge online on the 22 January 2025. Got an email on the 26th January 2025 that my order is delayed. I have been struggling since vir phone calls and emails and till date I have not received my order. My order was allocated to Makro Vaal. Then they were out of stock. Then it was allocated to Makro Carnival. My order was packed on the 5th of February 2025 and still standing in the store. After Banele from their online department in the store told me on the 6 February 2025 that the parcel was collected by the couriers. When I phoned to get the couriers number I was told it has not been picked up yet. Still at the store. I phoned numerous times this morning and they just put the phone down when put through to them and afterwards just don't answer the phone anymore. So no one even the online customer care centre can't talk to them. I am very upset and frustrated. If I cancel the order I must wait 14 days to get my money back. My child needs a fridge.

This is crazy.