A nightmare of lies, incompetence, and zero accountability

I would highly discourage anyone from using Makro Cape Gate’s delivery service. After spending R15,000 on a fridge, the experience was a disaster from start to finish.

Impossible to Contact: My husband called numerous times throughout the day, and it just rang without answer. He even contacted the national Makro call center; they tried to escalate the issue and call the store themselves, but even THEY could not get through to the Cape Gate branch.

Blatant Dishonesty: At 11:00 AM, I was told the fridge was "picked up." When I finally got through at 16:43, the staff member admitted the driver was only just arriving at the store to actually collect it. They **** to me for over 5 hours.

Total Incompetence: While I was holding the line, the staff member tried to call the driver but called my husband (the customer) by mistake, thinking HE was the driver! He actually asked my husband where he was, saying he had "Mrs. Erasmus on the line." They don't even know who their own staff or customers are.

Shocking Service & Equipment: They finally arrived at 18:30 (for a delivery 4.4km away) in a tiny bakkie with a broken trolley. The driver had a terrible attitude, telling us that bringing the fridge into the house was "not part of his job description" and he was "doing us a favour" by not leaving it on the pavement.

For a R15k purchase, this was a 0-star experience. Save yourself the stress and shop elsewhere!!