A month later still no response

Item: Makro
Rating: 1
Author: Reezan S

I booked a repair on a washing machine I bought. It's been almost a month since I booked the repair I received an email stating that they had high volumes and I sent numerous emails with no response. If you call the call enter you hold on the line for close to an hour and the drop the call

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Replies (1)

Makro's replyOfficial

03 Aug 2020, 13:54

Good day Reezan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Aug 2020, 13:54

Official