A month later, no refund and no feedback.

It's been a month now waiting for my refund for Order no. OD***. All I have is countless Ref numbers: 2DNDO, 2G5VQ, 2G5VT, 2GUTT, 2GUTS, 2IHVO, 2IHVP and nothing about my refund. Today, I logged the complaint on Complaints board then I've just received a call from Makro, with a US number, they want my details to refund me. the details I needed to provide included my card and CVV number. When i refused to provide those details, I was instructed to take it up with the Small Claims Court. WOW! The link that was provided via WhatsApp has now been deleted by the sender. All I have been getting from Makro is apologies and that they will get back to me when the returns team gives them feedback. I guess my last resort is to email the Massmart CEO, as I am not getting any joy from his team.