A month later MAKRO online hasn’t refunded my money

I advise all who are owed by MAKRO to lodge a complaint with CGSO.

It's simple, you complete an online complaint form. They are the Consumer Goods and Services Ombudsman. The sooner you start with the Ombuds, the better.

Makro will keep asking you to provide documents over and over again. Makro will repeat the cycle. For some reason they don’t know how money is deposited into a bank account.

All they will tell you is: We sincerely apologise We are disheartened We have escalated the matter We are truly sorry for the inconvenience

You are on your own as a customer. Something is very fishy there by MAKRO.

I am still waiting for my money to be paid back. My online purchase was never processed. This was not because they ran out of stock. To date I don't know exactly why. Well, I just want my money.

NOW THAT THEY HAVE TO PAY BACK MY MONEY, THEY ARE COMING WITH ALL SORTS OF EXCUSES.

Imagine what happens with those customers who don't know where to complain.

I WILL NEVER STOP WRITING REVIEWS UNTIL I GET MY MONEY.