A missing delivery

<p>I often buy online from Makro's website and delivery until now has been 5 star, normally within 3 working days. But an order for a few Christmas gifts that I placed on 28th November still has not been delivered. <br />Makro has followed up on three occasions with phone calls from one of their Cape Town branches (I live in KZN) to let me know that they have had to substitute one product because it's discontinued, but that I should have received my delivery last week on Wednesday.</p> <p> </p> <p>Last week Thursday I received an SMS to let me know that the courier has my delivery in their possession. I expected delivery yesterday but waited at home all day in vain. It's getting close to Christmas, I need to get out and about to do stuff, but I am stuck at home because if I miss the delivery, a few kids are going to be really disappointed on Christmas day. Makro would probably want me to pay extra if they have to come back because I am not home.</p> <p> </p> <p>Makro, what are you going to do about it?</p>