HC
Heather C
1 reviews | Active since Mar 2013
24 Jan 2024, 17:27
A Makro Day is more like a day in Hades
Last month we bought a fridge which we paid R 40 000.00 for - it was delivered by the most unproffessional courier, who once they found out they were not getting our old fridge dumped in the middle of the kitchen floor and refused to take the packaging off! The call centre advised me that this was totally wrong of them. Thinking that this was a once off experience I ordered a fridge for my son on 19/1/24 - it was packaged on the 20th for delivery on the 24th - it's now 17H26 and has not been collected for delivery yet - my call to the call centre who escalated the delivery was clearly ignored by the staff at Woodmead. Makro you have just lost a customer!
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Heather C's updateReviewer Update
25 Jan 2024, 11:48Good Day - It is now 11H44 and the tracking states that the courier has still not collected the order - I called the Call Centre at 9H58 and advised them that if this item is not delievered by 1PM, I will be emailing the CEO of MassMart and believe me I do have his email address. In addition I will also be going out on Social Media with my opinion of why nobody should shop at Makro if there is a delivery involved. Kindly show action as actions speak louder than words - this is beyond shocking service!!!
HC
Heather C's update25 Jan 2024, 11:48
Reviewer Update
Good Day - It is now 11H44 and the tracking states that the courier has still not collected the order - I called the Call Centre at 9H58 and advised them that if this item is not delievered by 1PM, I will be emailing the CEO of MassMart and believe me I do have his email address. In addition I will also be going out on Social Media with my opinion of why nobody should shop at Makro if there is a delivery involved. Kindly show action as actions speak louder than words - this is beyond shocking service!!!