A Giftless Christmas, "F**k the Customer"

Ordered items of great sentimental value for Christmas on the 3/12/2019, it is now a day before Christmas and yet I still don't have it. No matter how many times you may call or email it's the same response which may as well be a F*ck you to the customer and to the loved ones who's receiving the gifts. I hope they are going to be happy when hundreds or thousands of people have to tell their loved ones on Christmas, "I don't have your gift but here's the order number for it". Cleary makro is out of their league when it comes to online purchasing because gifts I had purchased replacement for the gifts from Amazon.uk on Friday and they arrived today. It amuses me how a gift came all the way from Glasgow in a matter of 3 days but a gift in Cape Town from Makro is taking 21 days and counting.