A factory fault defy fridge
Hi I bought Defy fridge at Makro around April which cost me R6000 and is not the first one. So I realised that they is some factory fault on the base of the fridge the door and the base are not straight, which cost the bin inside to fell down once we put something. The technician came ask for a key and left without doing anything, and **** to say the problem is the, we never complain about. I went to complain again the then sent a phographer to take pictures of the fridge. So how long should wait for technician to have a look on my fridge.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
20 Aug 2019, 11:45Good Day Malesela,
Thank you for taking our call.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Makro's reply20 Aug 2019, 11:45
Official
Good Day Malesela,
Thank you for taking our call.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Please accept our humblest apologies for your poor customer experience with us and our supplier. We can understand your frustration after paying for an appliance, you expect it to work and not be kept waiting, not knowing whether or not your matter is being attended to.
We will contact both the store and the supplier and have this matter sorted. You will be contacted before the end of the business day today.
Kind Regards,
Makro Hellopeter Team