A disappointed and angry customer

I am disappointed in Makro, I bought 2headboards (Order number: OD***) from them in September 2025, they delivered 1 which was broken, I logged a return and they fetched it, I indicated in the comments that they only delieverd 1 headboard. I then called them and they asked me to log a return for the other one which was never delieverd I couldnt because I did not get the option to log another return, they asked for a screen shot and I did take it and emailed it. They paid only for 1heardboard in October. 2025. I have been calling since (Call Ref no: 1V74i)trying to get a refund for another headboard. Its now end of January 2026. No refund. Please assist.