A bad experience turned into a good one at Makro Germiston

After a disastrous online order where the incorrect number of goods were sent 3 weeks late and no replies received from the customer care or online help desk emails, I made my way to returns at Makro Germiston to see if we could resolve the issue. Bathabile Ntumbo assisted me immediately with my query and contacted the online sales department on my behalf. After a short wait, Thiru Chetty came to apologise for the error and offered me a refund or the correct number of goods. Unfortunately the outstanding items were not in stock but promptly arranged to source stock from another store and have it delivered to me in person. Thanks for turning as negative experience with Makro into a great one!