A 4 Star Response by Macro Woodmead

Hi Macro:

Thank you for a wonderful reception this morning. I truly experienced a positive personal response from the Woodmead location.

This is a definite indication that the lack of value-add problem is and was not with Macro Woodmead.

Macro's choice of contracted installers is the issue. I think Macro Woodmead should do itself a favor by training and ensuring contractors who serve Macro clients are aware that the important thing in business and in life is to add value to whatever you are selling.

When a business puts its client's interests first, then that business' interest will always be taken care of, and I do mean always.

For example; Bling Installation will not get good reviews so long as they believe that they can charge R950 just to connect electric wires to appliances such as the oven and hob stove I recently bought for my tenants.

Bling Installations as a matter of fact called me yesterday, the 21st February 2022 to arrange another try at installing the above-mentioned product.

My response to them was sorry, you're too late. To keep my tenant, I had to get the installation, which I had already paid for done by someone else at a price far less than Bling Installation had charged me through Macro.. Bling Installations could easily have asked me to go and replace my incompatible hob and gone the extra-mile of installing my stove on the same day they arrived on the property.

if only Bling Installation had a value-add attitude. Instead they chose to walk away expecting to get addional payment on their return.

Bling Installation definitely needs to be trained to understand that it's true worth is determined by how much value they give than they take in payment..

Due to that mentality, a job that should have been done in 1 hour was extended to 21 days and finally done in one hour by someone other than Bling Installations, someone who understood the laws of value.