9 Business Days No Delivery

I had ordered a PlayStation 4 on Black Friday and stated that I will collect so that I receive it faster. (the promotion was your online promotion and not a Black Friday deal)

It has now been 9 working days and 13 days they have been opened since I placed this order. (The website states that this would take 2 – 5 working days)

I have been to the Woodmead store on three separate occasions to check if my order was ready as I am unable to get through telephonically. (No one answers the phone) The first time I was told that the stock is not available and they are ordering it. The second time I was there I was told Friday ( 1 December) the Third time I was told Tuesday. (5 December)

On my last visit I spoke to Gilbert who promised me that my parcel would be here on Tuesday (5 December) at the latest and gave me his number to contact him before coming into the store, he explained that I should phone on Monday (4 December) just in case it would be ready.

He answered my call on Monday and explained that the parcel was not ready. Today and on Tuesday I have been unable to get through to his line.

My issue here is that when I ordered this the website told me there was stock and yet I have been made to wait. When I ordered this I was prepared to pay extra for the one that came with an additional controller, the website said you did not have stock and I then changed my order thinking I would have my item by now. I understand that these things take time but this is just ridiculous now. I have received no assistance in getting my item and to refund me will take an additional 7 days! This online service has been an absolute waste of my time and my money.

Gilbert was the only part of my experience with Makro (Both online and at Woodmead) that has had a bit of customer centricity, until he stopped answering my calls.

I am made to feel that I should never order from your online platform again and I should make those around me aware so they do not face the same issues I have. It is 2017 how can Makro get this so wrong?

I expect my item plus compensation for this atrocious service.