****

I am appalled with the level of service I have received from Makro credit.

In December 2022 I settled my account, I called in and was advised that I can keep the account open and there will be no charges billed to it. To my surprise I started receiving communication from Makro that I now had an outstanding balance that was owing, only to find out that there were two *****ulent transactions that went through and only one was reversed, the outstanding balance is affecting my credit profile negatively.

I have been calling RCS for resolution on the matter, instead I am being sent from pillar to post and still no resolution. I was referred to the store for resolution, the store referred me back to *****, ***** referred me back to the store for a dispute form that I will need to send back to *****, and then back to the store.

Can the same process not be app**** for both transactions. Why was only one reversal done and not both.