7 weeks and I still don't have my online order

Item: Makro
Rating: 1
Author: Shaun T

I placed an order for 10 x items valued at R3200 using their online store on the 9th December. I wanted to receive this order before Christmas. After numerous phone calls and emails, it is now 7 weeks later and I still dont have my entire order. I am still waiting for them to deliver 1 x item... I chose to order online because it takes too long to visit the store. After this experience I will never order off Makro's online store again.

Helpful (0)

Replies (3)

Makro's replyOfficial

27 Jan 2017, 08:17

Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro's reply27 Jan 2017, 08:17

Official

Thank you for your enquiry and apologies for the late response we had a problem with our emails but we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

Makro's replyOfficial

14 Feb 2017, 09:51

Thank you for your complaint I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali

Makro's reply14 Feb 2017, 09:51

Official

Thank you for your complaint I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali

Shaun T's updateReviewer Update

15 Feb 2017, 10:14

Yes, after 10 weeks. Very poor service delivery.

Shaun T's update15 Feb 2017, 10:14

Reviewer Update

Yes, after 10 weeks. Very poor service delivery.