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Sumona S

1 reviews | Active since May 2019

12 Jun 2019, 09:22

7 months of no refund

I’ve been messaging and calling them constantly on my refund that was due 7 months ago and they stay silent or say they’d get back to me but never do. Terrible that you have to beg for your own money back from children. I even complained for the fourth time now since they didn’t get back to me on the 10th of June.

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Replies (2)
Makro
Makro's reply12 Jun 2019, 14:57
Official
Good day Sumona,

Thank you for bringing this matter to our attention.

Please accept our sincerest apologies for the delay in your refund, we will escalate to our Finance department and urgently refund.

Kind Regards,
Makro Hellopeter Team
Makro
Makro's reply12 Jun 2019, 15:09
Official
Good day Sumona,

Thank you for writing to us.

Please accept our humblest apologies for the delays and the inconveniences caused. 
Kindly note that we just received a refund confirmation from our finance manager. The refund is processed today and should take 2-5 working days to reflect in your bank account.

Thank you for your patience in this matter.

Warm Regards
Makro Hellopeter Team