7 months and no feedback, do better Makro

June 2004 I went to Makro Riversands to purchase a few appliances. While browing, a sales assistant "Owen" gave me the option to buy a Defy Fridge/Freezer - the item came with 2 wheels missing but was assured he will order them for me. I took the item as he negotiated a small discount for the inconvenience. I tried following up with him in whatsapp for a few months with no luck and endless excuses. In November I went to the store and asked to be assisted by the branch manager. Celine Nkomo was eager to help and took my details. On the 25th of November she sent me a message to tell me they were still awaiting for the wheels. Since then I have had no communication from them again, and we in 2025 already. I send her a whatsapp to follow up but noticed my messages not going through which makes me believe that my number got blocked. 7 months for a set of wheels. To add to this, the items rubbers are all worn already and need to defrost it on a weekly. Was I sold a dud item and they just refuse to help me further? It seems customer service is a thing of the pass. I have requested to speak to a higher authority but since Celine has blocked me, I will need to drive to the branch yet again and demand this