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Zee (Errington) Davids

1 reviews | Active since Sept 2013

27 May 2025, 17:56

6months and waiting to be refunded my hard earned money

If I could not click on a star to rate them I would. Makro Online and Makro Ottery have provided the worst after-sales service I’ve ever experienced. This TV was purchased outright, and it took what felt like forever for anyone at Makro to take accountability. Throughout this entire process, only Hisense consistently reached out to provide updates and repeatedly had to push Makro to do what should have been a straightforward task.

To this day, I still haven’t received my refund.

I have all the evidence — feel free to pause and read it. At no point did Makro show genuine concern or take real steps to resolve the issue. As a customer, I’ve been left with zero confidence in ever shopping with them again.

I’m not someone who usually posts complaints or uses my TikTok to address these kinds of issues, but this is what a R9,000 refund — and the stress of fighting for money I worked hard for — will drive someone to do.

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Z(D
Zee (Errington) Davids's update29 May 2025, 13:35
Reviewer Update
Thank you for responding. While your message does come across as a standard, copy-and-paste reply often used for “feedback,” I truly hope this matter is being taken seriously. I find it hard to believe this is the first time my complaint has been raised, especially considering that everyone at X (Twitter) is presumably part of the same team.

To reiterate, this issue was first reported to you in December 2024, and the TV in question has been in your possession since then. If a refund to my credit card is not possible, I expect to receive the refund in cash. Please provide the name and location of the store where I can collect my money.