SD
Sonia D
1 reviews | Active since Nov 2020
12 Nov 2020, 19:31
6 Weeks of Waiting with Zero Service from Makro!
I order a washing machine for my mother for her 80th birthday. When I later reported issues with the washer 5 Oct 2020 I had an underwhelming response from Makro. Today is the 12 November 2020. Nothing whatsoever has been done. My mother is stilling with a useless washer and zero service. No one from Makro has even reached out to her as yet. I would like this washing machine replaced with a properly functioning machine without delays please. This has made to much more cautious about ordering anything online from Makro ever again.
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Replies (2)0
Replies (2)
Makro's replyOfficial
13 Nov 2020, 09:16Good day Sonia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Nov 2020, 09:16
Official
Good day Sonia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SD
Sonia D's updateReviewer Update
27 Nov 2020, 12:40Good Day,
I received feedback that a Technician arrived to have a look. A week later he returned and the issue was apparently resolved. The washer is up and running. If anything else happens to it we will reach out to Makro immediately.
Thank you for addressing the issue for my mother. It is such a pity that we had to resort to these measures before Makro acted to attend to this request. A simple matter like this should never leave your customer stranded without an appliance for weeks on end.
Hopefully this washer continues to work without any further hassles.
Thanks again,
Kind regards,
Mrs. Dawson
I received feedback that a Technician arrived to have a look. A week later he returned and the issue was apparently resolved. The washer is up and running. If anything else happens to it we will reach out to Makro immediately.
Thank you for addressing the issue for my mother. It is such a pity that we had to resort to these measures before Makro acted to attend to this request. A simple matter like this should never leave your customer stranded without an appliance for weeks on end.
Hopefully this washer continues to work without any further hassles.
Thanks again,
Kind regards,
Mrs. Dawson
SD
Sonia D's update27 Nov 2020, 12:40
Reviewer Update
Good Day,
I received feedback that a Technician arrived to have a look. A week later he returned and the issue was apparently resolved. The washer is up and running. If anything else happens to it we will reach out to Makro immediately.
Thank you for addressing the issue for my mother. It is such a pity that we had to resort to these measures before Makro acted to attend to this request. A simple matter like this should never leave your customer stranded without an appliance for weeks on end.
Hopefully this washer continues to work without any further hassles.
Thanks again,
Kind regards,
Mrs. Dawson
I received feedback that a Technician arrived to have a look. A week later he returned and the issue was apparently resolved. The washer is up and running. If anything else happens to it we will reach out to Makro immediately.
Thank you for addressing the issue for my mother. It is such a pity that we had to resort to these measures before Makro acted to attend to this request. A simple matter like this should never leave your customer stranded without an appliance for weeks on end.
Hopefully this washer continues to work without any further hassles.
Thanks again,
Kind regards,
Mrs. Dawson