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Desiree M
1 reviews | Active since Jan 2011
25 Jan 2016, 09:37
6 weeks later - still no delivery or ETA
Ordered 2x Jojo water tanks online and paid more than 6 weeks ago. <br> SHARLENE GOVENDER on 10 Dec 2015 wrote to confirm delivery for the next day, which did not arrive.<br> We've had to continuously follow up as she nor MAKRO have failed to update us or provide us with a reasonable explanation. This is completely unacceptable and appalling Customer Service.<br> Either refund the money or deliver the tanks within the next 24 hours!!!!!!
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Makro's replyOfficial
28 Jan 2016, 15:03Hello Desiree M,
Thank you for taking time to raise your dissatisfaction.
Thank you for allowing our Online support Agent ( Priscilla Magogole) the opportunity to speak to you and apologise for the lengthy delay.
Your order will be delivered on the 08.02.2016 , we will reimburse the delivery charge, which we hope will compensate you in some small way for the inconvenience caused.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Thank you for allowing our Online support Agent ( Priscilla Magogole) the opportunity to speak to you and apologise for the lengthy delay.
Your order will be delivered on the 08.02.2016 , we will reimburse the delivery charge, which we hope will compensate you in some small way for the inconvenience caused.
Regards
Mmule Moropa
Makro's reply28 Jan 2016, 15:03
Official
Hello Desiree M,
Thank you for taking time to raise your dissatisfaction.
Thank you for allowing our Online support Agent ( Priscilla Magogole) the opportunity to speak to you and apologise for the lengthy delay.
Your order will be delivered on the 08.02.2016 , we will reimburse the delivery charge, which we hope will compensate you in some small way for the inconvenience caused.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Thank you for allowing our Online support Agent ( Priscilla Magogole) the opportunity to speak to you and apologise for the lengthy delay.
Your order will be delivered on the 08.02.2016 , we will reimburse the delivery charge, which we hope will compensate you in some small way for the inconvenience caused.
Regards
Mmule Moropa