6 WEEKS AND STILL NO REFUND

3rd time I am leaving the same review. Each time a Makro staff member calls me to find out what the issue is - promises to get back and escalate the problem - and now 6 weeks later still nothing Invoice MAK*** - Call *** – I ordered 2 Buitenverwachting Sauvignon Blanc (6 x 750 ml) on 12/12/24 - Only one box was delivered - My refund of R671.99 has not been received. I have queried this each week since then – Rose and Sydney at the Polokwane branch have also tried to resolve this but it is now 2 MONTHS and no success Sydney called me last week and all he could say is "Head-office does not support us" Each time I query the refund I am informed it has been escalated.